Last updated April 6, 2026. This policy explains how SmartPost collects, uses, stores, and protects information when you use the platform, connect integrations, and manage content across channels.
For privacy requests or questions, contact support@smartpost.id.
We use data to run SmartPost and improve it. We do not sell your personal information as a standalone product.
We collect information you provide directly, including account details, organization and business information, billing data, uploaded assets, prompts, and content you create or schedule through SmartPost.
We also collect technical and usage information such as browser details, device identifiers, IP address, activity logs, and diagnostics needed to operate, secure, and improve the service.
We use your information to authenticate you, provide dashboards and workspace access, support scheduling and publishing flows, generate content, process payments, communicate with you, and improve product performance.
We may also use information to prevent abuse, investigate suspicious activity, comply with legal obligations, and enforce our terms.
SmartPost may share limited information with third-party providers when necessary to deliver features you request. This can include social platforms, analytics providers, payment processors, hosting providers, communication tools, and AI model providers.
These providers process information under their own terms and privacy notices. We recommend reviewing the policies of any external platform you connect to SmartPost.
We keep personal and business information for as long as needed to provide the service, maintain records, resolve disputes, comply with legal obligations, and support legitimate business operations.
If you close your account or request deletion, we will remove or anonymize information when reasonably possible, except where retention is required for security, legal, billing, or compliance reasons.
We use reasonable administrative, technical, and organizational safeguards to protect information against unauthorized access, disclosure, alteration, or destruction.
No system is perfectly secure. You are responsible for protecting your credentials, device access, and permissions granted to connected third-party accounts.
You may update certain account and workspace information from within the platform. You can also disconnect third-party integrations, manage cookies in your browser, and contact us regarding access, correction, or deletion requests.
If you receive marketing messages from us, you may opt out using the unsubscribe method included in those messages.
Depending on where our infrastructure and service providers operate, your information may be processed or stored outside your local jurisdiction. When that happens, we take reasonable steps to protect information in line with applicable law.
We may update this Privacy Policy from time to time to reflect legal, operational, or product changes. When updates are material, we may notify you through the platform or by email.
Your continued use of SmartPost after the updated policy becomes effective means the revised version applies to your use of the service.